Frequently Asked Questions
Find answers to common questions about your Ascension Island experience
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for your silhouette.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team.
Are your garments sustainably sourced?
At Ascension Island, we prioritize ethical manufacturing and sustainable fabric selection to reduce our environmental footprint while maintaining premium quality.
How should I care for my Ascension Island apparel?
Each garment features a care label with specific instructions. Generally, we recommend cold washing and air drying to preserve the longevity of the fabric.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with your order number and a photo of the defect. We will arrange a priority replacement.